Payment Assistance Options

Help when you need it. 

Sometimes you may need a little extra time to pay your bill when money is tight or your circumstances change.

Call or chat with us to find out if one of our flexible payment options is right for you.

Here are a few ways we can help:

• Payment extension

  Extend the time required to pay your current bill to keep the lights on.

• Deferred payment plan

When you need longer-term assistance to pay your balance in monthly installments.




• Waived or split deposit

Give us a call to find out if you’re eligible for no deposit or if you can split your deposit into two payments.




• Waived late penalty fees

If you’re on SNAP or Medicaid, you’re eligible to have late penalty fees waived. Learn more here.




• TXU Energy Aid

Visit 211texas.org or call 2-1-1, and either search or ask for electricity bill help in your community. We work with local partners and agencies to help Texas families who are in need.

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