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Better Electricity is Here, Lubbock

Electricity choice has finally arrived in Lubbock, and we’re here to make it as easy as possible for you to pick your new plan. You can sign up now by clicking below or by calling our agents dedicated to you.

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Electricity Choice is Now Open

You can join the tens of thousands of your Lubbock neighbors being served by TXU Energy, the #1 electricity choice in Texas. We’ve also been chosen as the energy provider of Texas Tech University. We’re excited to offer you Lubbock electricity plans that fit your life and help you save all year long.

As the #1 choice for electricity in Texas, more homes and businesses trust TXU Energy for straightforward, affordable electricity plans than any other provider. We’ve been proud to power millions of Texans since 2001.

You can expect 24/7 service that’s convenient for you, competitive rates that help you save and usage tools for even more savings. Plus, we back it all up with our Total Satisfaction Guarantee and 5-star service rating, the highest rating from the independent Public Utility Commission of Texas (PUCT).

You can now sign up for a Lubbock electricity plan online or call us to start service at your home, apartment or business at 800-TXU-SAVE. 

We’ll make finding the right Lubbock electricity plan easy for you, just like Lori.

 

7k+ 4.7-star rating on Google

 
Highest rating from the Public Utility Commission of Texas

4.9-star rating on Trustpilot

What to Know About Your Choice

Here’s a little bit about choosing a provider, and how you can start saving time, money and energy. And while some people may want to take a wait-and-see approach, keep in mind that if you don’t choose an electricity plan and provider during open enrollment, you’ll be automatically assigned one.

  • Your local utility will stay the same.

Lubbock Power & Light (LP&L) will still deliver your power, maintain your poles and wires and restore power if there’s an outage. But a company like TXU Energy will provide your electricity plan and customer support, deliver your ongoing bills and usage updates, and in our case, a superior customer experience with benefits like a best-in-class mobile app.

  • Switching is simple.

We can help you pick a plan and will handle switching your service. From flexible, month-to-month plans to ones that offer long-term savings, a few clicks online or one call with our agents is all it takes to find the right fit. And with our Total Satisfaction Guarantee, you’ll have the peace of mind that if it’s not, we’ll help you find a better plan or you can switch for free.1

  • Billing is seamless.

You can set up an online account and pay your bill automatically every month, pay via our app, over the phone, in person or by mail.

  • Your savings will add up.

We’ll help you find simple ways to use less and save more with personalized usage information in our app, energy efficiency tips for every season, real-time saving alerts and more.

Adrienne J. Google review image

Adrienne J.

"I enjoy the user-friendly settings that allow me to manage my online account, tips on how to save electricity and monitor my usage"




Why Texans Trust Us

We’re grateful to our current customers who have made us the #1 choice in Texas since choice first arrived in Texas over two decades ago. Here are a few reasons why.

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Plans that fit your life.

Our plans are designed to provide relief when you need it most. Whether online or with an agent, we’ll help you pick a plan that fits your lifestyle and offers you savings based on how and when you use electricity. And you’ll never have to worry about hidden fees or fluctuating pricing.

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Price protection you can count on.

All our fixed-rate plans come with our Price Protect Promise. That means your rate stays the same, no matter what. You’re shielded from rising power prices and unpredictable Texas weather so you can rest assured all year long.2

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You’ll get our Total Satisfaction Guarantee.

Our Total Satisfaction Guarantee makes it easy to switch with confidence. All our price-protected plans come with the peace of mind that you can switch within the first 60 days with no early cancellation fee, so you can have the best of both worlds – price protection and flexibility.

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We’re always here for you.

Anytime you need us, a friendly team member will take your call and provide 5-star service as rated by Texas's Public Utility Commission. We’re also always willing to work with our customers who need a little payment flexibility or payment assistance, including the largest assistance program in the country, TXU Energy Aid.

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Energy on the go.

With our best-in-class mobile app, you can see how much electricity you’re using, how the weather affects your usage, how your bill is shaping up, and view and pay your bill anytime. You’ll also get tips and tools to save energy year-round.

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Renewable energy for today – and the future.

Texas is one of the top producers of wind and solar. That means you have more options to go green and power your home with an affordable, clean energy plan.

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Supporting Texas communities.

We’re deeply invested in the areas we serve and are committed to giving back through volunteering, school and business partnerships, heat safety programs, beautifying neighborhoods and more. For 40 years, our bill payment assistance program, TXU Energy Aid, has been supporting 20,000 families each year by helping them keep their homes powered and safe.



How we take care of our customers as the #1 provider in Texas:

$492 million

in cash-back loyalty rewards over 14 years

$120 million

in bill-payment assistance over 40 years

24/7

Customer support

Chris B. Google review image

Chris B.

"TXU has been great for us. Their customer service team goes above and beyond to take care of their customers. Their plans are flexible and fit your needs. I won't go to another company"

1 New residential customers only. Cancellation fee applies if you cancel after 60 days. You remain responsible for any billed and unbilled charges.

2 Price Protect PromiseSM applies to residential term contracted customers on fixed rate products. The only circumstance in which the price could change during the 12-month minimum term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL).

FAQs

  • Do I have to choose a provider?

    LP&L won't be providing electricity service to Lubbock after retail electric competition launches in early 2024, but it will continue maintaining your poles and wires as your Transmission and Distribution Utility (TDU). You'll have the winter to choose a new provider, otherwise you'll be automatically enrolled as a customer with a default provider, and that service may not be the right choice for you. It's best that your find a provider you feel confident in well before the deadline so your transition is smooth. Our team's available 24/7 to help you do just that.

  • How soon can I start service?

    The open enrollment period is Jan. 2024. You can learn about new providers and sign up for a plan in that time. If you haven’t signed up with a new provider by the end of open enrollment, you’ll be automatically enrolled as a customer with a default provider. However, you still have the option to sign up with your preferred provider after this date. Your service will be switched over from LP&L on your March billing cycle day automatically, so you don’t have to worry about contacting them once you’ve signed up with us.

  • How do I know how much my bill will be?

    Your online account can show you how your usage is shaping up throughout the month. Sign into MyAccount to see when and where you're using the most. You can also sign up for budget alerts and weekly emails that'll give you a snapshot of your usage, so you always know what to expect.

  • How do I find the right plan for me?

    It depends on the size of your home, how many people live there and when you use electricity the most. It may be best to keep it simple with a low fixed rate. Since you can save a lot of different ways with our plans, we’re always here to help you find the right one at 855-750-0899.

  • Do I have to sign a contract?

    We offer both flexible month-to-month plans and term plans for up to 3 years. Many of our customers prefer fixed-rate plans because they offer guaranteed security against rising power prices. You’re free to choose whatever fits your situation best.

  • Can I pay my bill in person?

    Yes. You can visit one of our 20 authorized payment centers in Lubbock and the surrounding area. And you can always pay by phone or online. We’re here for you 24/7.

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